PRIVACY POLICY
1. Introduction
At Sotelo, we value your privacy and are committed to protecting your personal information. This privacy policy describes how we collect, use, share, and protect your personal information when you visit our website and use our services.
2. Information We Collect
We collect the following personal information:
• Contact information: Name, email address, shipping address, phone number.
• Payment information: Credit/debit card details and other payment information.
• Browsing information: IP address, browser type, pages visited, time spent on the site, and other browsing data.
3. Use of Information
We use your personal information to:
• Process and complete your orders.
• Communicate with you about your order status and provide customer service.
• Send you promotional information and special offers, provided you have consented to receive such communications.
• Improve our website and personalize your shopping experience.
• Comply with our legal and regulatory obligations.
4. Sharing Information
We do not share your personal information with third parties, except in the following cases:
• Service providers: We share information with providers who help us operate our website, process payments, and handle shipping.
• Legal requirements: We may disclose your information if necessary to comply with the law, respond to a legal request, or protect our rights.
5. Information Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee the absolute security of your information.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
7. User Rights
You have the right to:
• Access the personal information we hold about you.
• Request correction of your personal information if it is incomplete or inaccurate.
• Request deletion of your personal information, under certain conditions.
• Object to the processing of your personal information.
• Request restriction of the processing of your personal information.
To exercise these rights, you can contact us at hola@sotelo.com.co.
8. Cookies
We use cookies to improve your experience on our website. Cookies are small text files stored on your device when you visit our site. You can configure your browser to refuse cookies or to alert you when cookies are being sent.
9. Changes to This Policy
We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the new policy on this page. We recommend reviewing this page periodically to stay informed of any changes.
10. Contact
If you have questions or concerns about this privacy policy and the handling of your data, please contact us at hola@sotelo.com.co.
At Sotelo, we value your privacy and are committed to protecting your personal information. This privacy policy describes how we collect, use, share, and protect your personal information when you visit our website and use our services.
2. Information We Collect
We collect the following personal information:
• Contact information: Name, email address, shipping address, phone number.
• Payment information: Credit/debit card details and other payment information.
• Browsing information: IP address, browser type, pages visited, time spent on the site, and other browsing data.
3. Use of Information
We use your personal information to:
• Process and complete your orders.
• Communicate with you about your order status and provide customer service.
• Send you promotional information and special offers, provided you have consented to receive such communications.
• Improve our website and personalize your shopping experience.
• Comply with our legal and regulatory obligations.
4. Sharing Information
We do not share your personal information with third parties, except in the following cases:
• Service providers: We share information with providers who help us operate our website, process payments, and handle shipping.
• Legal requirements: We may disclose your information if necessary to comply with the law, respond to a legal request, or protect our rights.
5. Information Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee the absolute security of your information.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
7. User Rights
You have the right to:
• Access the personal information we hold about you.
• Request correction of your personal information if it is incomplete or inaccurate.
• Request deletion of your personal information, under certain conditions.
• Object to the processing of your personal information.
• Request restriction of the processing of your personal information.
To exercise these rights, you can contact us at hola@sotelo.com.co.
8. Cookies
We use cookies to improve your experience on our website. Cookies are small text files stored on your device when you visit our site. You can configure your browser to refuse cookies or to alert you when cookies are being sent.
9. Changes to This Policy
We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the new policy on this page. We recommend reviewing this page periodically to stay informed of any changes.
10. Contact
If you have questions or concerns about this privacy policy and the handling of your data, please contact us at hola@sotelo.com.co.