FAQ
1. What materials are Sotelo products made of?
Our bags and sandals are crafted in 100% leather, using artisanal processes like hand embroidery and ancestral techniques that bring out the mystical, spiritual essence of the brand.
2. Where are the products made?
Every Sotelo piece is created in Colombia by local artisans who pour heart and skill into each detail, ensuring a one-of-a-kind, high-quality product.
3. Do you offer international shipping?
Yes, we ship worldwide. Delivery times and shipping costs vary by destination. You'll find more details in our shipping section at checkout.
4. What is the estimated delivery time?
For domestic shipping (Colombia), delivery takes 3 to 5 business days. International shipping takes 7 to 15 business days, depending on the destination and customs processes.
5. What if my product arrives defective?
Quality is our priority at Sotelo. If you receive a defective product, please contact us within 7 business days of receiving it. Email us at hola@sotelo.com.co with your order number and photos of the defect. We'll be happy to assist you and resolve the issue.
6. Can I make exchanges or returns?
Yes, we accept exchanges and returns within 5 business days of delivery. The product must be in perfect condition, unused, and in its original packaging. Return shipping costs are covered by the customer, unless the product has a manufacturing defect.
7. How do I know my size?
Each product page includes a detailed size guide. If you have additional questions, don't hesitate to reach out—we're happy to help you find the perfect fit.
8. How can I contact customer service?
You can reach us at hola@sotelo.com.co, Monday to Friday from 9:00 AM to 6:00 PM (Colombia time). You can also send us a direct message through our social media.
Our bags and sandals are crafted in 100% leather, using artisanal processes like hand embroidery and ancestral techniques that bring out the mystical, spiritual essence of the brand.
2. Where are the products made?
Every Sotelo piece is created in Colombia by local artisans who pour heart and skill into each detail, ensuring a one-of-a-kind, high-quality product.
3. Do you offer international shipping?
Yes, we ship worldwide. Delivery times and shipping costs vary by destination. You'll find more details in our shipping section at checkout.
4. What is the estimated delivery time?
For domestic shipping (Colombia), delivery takes 3 to 5 business days. International shipping takes 7 to 15 business days, depending on the destination and customs processes.
5. What if my product arrives defective?
Quality is our priority at Sotelo. If you receive a defective product, please contact us within 7 business days of receiving it. Email us at hola@sotelo.com.co with your order number and photos of the defect. We'll be happy to assist you and resolve the issue.
6. Can I make exchanges or returns?
Yes, we accept exchanges and returns within 5 business days of delivery. The product must be in perfect condition, unused, and in its original packaging. Return shipping costs are covered by the customer, unless the product has a manufacturing defect.
7. How do I know my size?
Each product page includes a detailed size guide. If you have additional questions, don't hesitate to reach out—we're happy to help you find the perfect fit.
8. How can I contact customer service?
You can reach us at hola@sotelo.com.co, Monday to Friday from 9:00 AM to 6:00 PM (Colombia time). You can also send us a direct message through our social media.