TERMS & CONDITIONS

1. General

Welcome to the Sotelo website. By accessing and using our site, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase.

2. Intellectual Property

All content on this website—including text, graphics, logos, images, and software—is the property of Sotelo or its content providers and is protected by intellectual property laws. Unauthorized use of any material on this site is prohibited.

3. Use of the Site

This website is intended for personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this site.

4. Product Information

We strive to display the colors and images of our products as accurately as possible. However, we cannot guarantee that the color shown on your monitor will be exact. All products are subject to availability, and we reserve the right to limit the quantities of any product or service offered.

5. Prices and Payments

All prices are in the currency specified on the site and are subject to change without notice. We reserve the right to modify or discontinue a product at any time. Payments are processed through the secure payment methods provided on the site.

6. Shipping and Delivery

We ship domestically and internationally. Delivery times and shipping costs vary by destination. We are not responsible for delivery delays due to customs processes or other unforeseen events.

7. Returns and Exchanges

We accept returns and exchanges within 15 business days of delivery. The product must be in perfect condition, unused, and in its original packaging. Return shipping costs are covered by the customer, unless the product has a manufacturing defect.

8. Privacy

Your privacy is important to us. The personal information you provide will be used only to process your orders and improve your shopping experience. We will not share your information with third parties without your consent.

9. Limitation of Liability

Sotelo shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of or inability to use our website or the products purchased on it.

10. Modifications to the Terms and Conditions

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes on our website. It is your responsibility to review this page periodically for any changes.

11. Contact

For any questions about these Terms and Conditions, you can contact us at hola@sotelo.com.co.